To be a capable leader, you have to understand what employees want from you and your organization. Your team may not tell you out loud, but you’ll do a better job of managing people if you address these basic needs:

• “I want to feel important” – No one wants to feel like a number. Get to know your employees as people; find out what makes each one unique and show them you’re paying attention to their individuality.
• “I need encouragement” – Even the best employees continue to flourish and grow with positive feedback. Let them know what they’re doing right and how they can keep performing at a high level. They’ll notice and keep up their efforts.
• “I want to believe in you” – Employees want to know they can trust you—your knowledge, your expertise, and your word. Show your commitments to helping them succeed and grow by listening, answering questions honestly, and keeping your promises.
• “I want to succeed” – Most employees want to do a good job, even if they don’t necessarily want to advance to upper management. Explain your expectations clearly, and give them the training and support they need so they know you’re invested in their success.
• “I want to be motivated” – Yes, motivation springs from inside, but employees want to be told why they should perform a task or complete a project in terms that apply to their needs. Emphasize the job’s value to the organization, as well as the benefits the employee will enjoy, to unleash their enthusiasm and commitment.